Returns & Refunds

Returns and Refunds Policy

This policy applies to eligible purchases made from Pryor Horizon E-Commerce LLC through pryorform.com. It should be read together with our Shipping Policy and Terms.

Last updated: September 15, 2026

Return Window

You may request a return within 30 calendar days after the recorded delivery date. To qualify, the product must be unused, unassembled, in resalable condition, and returned with its original packaging, manuals, accessories, labels, and proof of purchase.

Requesting a Return

1. Email support@pryorform.com or use our Contact page.
2. Provide your order number, product name, reason for return, and photographs when relevant.
3. Wait for written return authorization and the correct return address.
4. Pack the item securely and ship it using a trackable service.

Returns sent without prior authorization, sent to the wrong address, or sent cash-on-delivery may be refused. Do not return merchandise to a manufacturer or supplier unless instructed by PryorForm support.

Non-Returnable Items

• Products that have been used, installed, assembled, altered, or damaged after delivery
• Products missing original packaging, components, manuals, or accessories
• Clearance, final-sale, customized, personalized, or special-order products where identified before purchase
• Gift cards, downloadable products, services, and installation charges
• Hygiene-sensitive or personal-use items that have been opened, where return restrictions were disclosed
• Products returned after the 30-day return window

Return Shipping and Original Delivery Charges

For a discretionary return, the customer is responsible for return shipping and appropriate insurance. Original delivery, expedited shipping, freight, assembly, installation, and other service charges are non-refundable unless the return results from our error or a verified defect or shipping damage.

Oversized equipment can be costly to return. Please contact us before purchasing if product dimensions, access requirements, or delivery limitations are a concern.

Damaged, Defective, or Incorrect Products

Notify us as soon as possible and no later than 7 calendar days after delivery if an item arrives damaged, defective, incomplete, or different from what you ordered. Keep the product and all packaging while we investigate. We may request photographs, video, serial numbers, shipping labels, packaging details, or other information needed to work with the carrier or supplier.

Depending on the circumstances, we may provide replacement parts, exchange the product, arrange a return, or issue an appropriate refund. Do not discard an item or packaging before receiving instructions.

Inspection and Refund Timing

Returned products are inspected before a refund is approved. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or card issuer to post the credit. Financial institutions may require additional processing time.

If a returned product is incomplete, damaged, used, or not in resalable condition, we may deny the return or deduct a reasonable amount for diminished value where permitted by law.

Order Cancellations

Contact us immediately to request cancellation. We cannot guarantee cancellation after fulfillment begins. If an order has shipped, it must follow the return process and applicable shipping charges may be deducted from the refund.

Exchanges

Product exchanges depend on availability. The fastest option may be to return an eligible item and place a new order after receiving return authorization. Price differences and shipping charges may apply.

Contact Us

Pryor Horizon E-Commerce LLC
Email: support@pryorform.com
Phone: +1 943-777-9933
Website: https://pryorform.com/