Shipping Policy

This Shipping Policy explains how Pryor Horizon E-Commerce LLC, operating PryorForm, processes and delivers orders placed through pryorform.com.

Last updated: September 15, 2026

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment authorization. Business days exclude Saturdays, Sundays, and U.S. federal holidays. Orders placed during promotions or high-volume periods may require additional processing time.

Processing time is separate from carrier transit time. Some oversized products, special-order items, or products shipped directly by a supplier may require longer handling. Any known extended lead time will be shown on the product page or communicated by our support team.

Shipping Destinations and Rates

Available shipping destinations and methods are displayed during checkout. Shipping charges are calculated using the items in the order, destination, package size, weight, and selected service. Customers are responsible for entering a complete and accurate delivery address.

Orders containing several products may arrive in separate packages and may be delivered on different dates. When an order is divided into multiple shipments, you may receive more than one tracking number.

Estimated Delivery

Standard delivery generally takes approximately 3–10 business days after an order ships. Delivery estimates are not guarantees. Weather, carrier disruptions, remote destinations, holidays, address corrections, and events outside our reasonable control may affect delivery.

Oversized and Freight Deliveries

Large fitness equipment may ship by freight carrier. Freight delivery is typically curbside unless another service is stated in writing. The carrier may contact you to schedule a delivery appointment. Customers should inspect freight packaging before signing the delivery receipt and note visible damage on the carrier documentation.

Assembly, unpacking, room-of-choice delivery, stair carry, and removal of packaging are not included unless specifically purchased or confirmed in writing.

Tracking and Delivery Confirmation

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours to update after a label is created. A carrier delivery scan is treated as evidence of delivery unless the carrier confirms otherwise.

Address Changes and Undeliverable Packages

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order enters fulfillment. Additional carrier charges caused by an incorrect address, refused shipment, missed freight appointment, or repeated delivery attempt may be deducted from a refund where permitted.

Damaged, Missing, or Incorrect Shipments

Report visible damage, missing packages, missing parts, or incorrect products to support@pryorform.com as soon as possible and no later than 7 calendar days after delivery. Include your order number, photographs of the product and packaging, the shipping label, and a description of the issue. Keep all packaging until the claim is resolved.

Contact

Questions about shipping may be submitted through our Contact page, by email at support@pryorform.com, or by phone at +1 943-777-9933.